# Generated by Django 4.1.13 on 2025-10-04 18:58

from django.conf import settings
from django.db import migrations, models
import django.db.models.deletion


class Migration(migrations.Migration):

    initial = True

    dependencies = [
        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
    ]

    operations = [
        migrations.CreateModel(
            name='Ticket',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('ticket_id', models.CharField(db_index=True, max_length=32, unique=True)),
                ('requester_mobile', models.CharField(blank=True, max_length=15, null=True)),
                ('order_id', models.CharField(blank=True, max_length=64, null=True)),
                ('subject', models.CharField(max_length=200)),
                ('description', models.TextField(blank=True)),
                ('category', models.CharField(blank=True, max_length=64, null=True)),
                ('priority', models.CharField(choices=[('low', 'Low'), ('medium', 'Medium'), ('high', 'High'), ('urgent', 'Urgent')], default='medium', max_length=10)),
                ('status', models.CharField(choices=[('open', 'Open'), ('in_progress', 'In Progress'), ('waiting_user', 'Waiting on User'), ('resolved', 'Resolved'), ('closed', 'Closed')], default='open', max_length=20)),
                ('created_at', models.DateTimeField(auto_now_add=True)),
                ('updated_at', models.DateTimeField(auto_now=True)),
                ('first_response_at', models.DateTimeField(blank=True, null=True)),
                ('resolved_at', models.DateTimeField(blank=True, null=True)),
                ('assignee', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='assigned_tickets', to=settings.AUTH_USER_MODEL)),
                ('requester', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='tickets', to=settings.AUTH_USER_MODEL)),
            ],
        ),
        migrations.CreateModel(
            name='TicketDailySequence',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('day', models.DateField(unique=True)),
                ('counter', models.PositiveIntegerField(default=0)),
            ],
        ),
        migrations.CreateModel(
            name='TicketComment',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('message', models.TextField()),
                ('is_internal', models.BooleanField(default=False)),
                ('created_at', models.DateTimeField(auto_now_add=True)),
                ('author', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, to=settings.AUTH_USER_MODEL)),
                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='comments', to='support.ticket')),
            ],
        ),
        migrations.CreateModel(
            name='TicketAudit',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('field', models.CharField(max_length=64)),
                ('old_value', models.TextField(blank=True, null=True)),
                ('new_value', models.TextField(blank=True, null=True)),
                ('created_at', models.DateTimeField(auto_now_add=True)),
                ('actor', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, to=settings.AUTH_USER_MODEL)),
                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='audits', to='support.ticket')),
            ],
        ),
        migrations.CreateModel(
            name='TicketAttachment',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('file', models.FileField(upload_to='support_attachments/%Y/%m/')),
                ('created_at', models.DateTimeField(auto_now_add=True)),
                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='attachments', to='support.ticket')),
                ('uploaded_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, to=settings.AUTH_USER_MODEL)),
            ],
        ),
    ]